Program (CAP)

Take charge. Conserve water. Save money.
Never be surprised by higher than expected water bills.

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Live Chat

Same service. Less waiting.
Chat with us via our website.
Same services available by
phone— without the wait.

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My Account Services

Always on. Always open.
24 hours a day, 7 days a week
Services you need are a click away.

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Phone System Off Line
We are currently experiencing technical difficulties with our phone system. We hope to have it resolved soon.
Click link for more details
Daily Water Main Shut Off
Water main shut off scheduled for Thursday, February 11,2016.
311 Water Main Breaks
Water Outages Possible as City Repairs Line. (Accessible only thru Internet Explorer)
2014 Water Quality Report
Click here


Payment Services

Self-Service Requests

Usage History

Related Services

City of Houston
Official site of the City of Houston, Texas municipal government. Sylvester Turner, Mayor of Houston, Texas.
Houston 311
Non-emergency online city service directory and service request site.

    • ReBuild Houston
      The City of Houston's plan to rebuild the city's drainage and street infrastructure in order to improve the quality of life and mobility for residents of the city through drainage and street improvements and maintenance.

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Help Videos

How to Verify the Accuracy of your Meter Readings
How to Control Your Water Usage