Help
 

Consumption
Awareness
Program (CAP)

Take charge. Conserve water. Save money.
Never be surprised by higher than expected water bills.

read more

Live Chat

Same service. Less waiting.
Chat with us via our website.
Same services available by
phone— without the wait.

read more

Mobile Access

Anytime. Anywhere. Even on the go!
Receive service alerts & bill reminders
View & pay your bill from your mobile device.

read more

My Account Services

Always on. Always open.
24 hours a day, 7 days a week
Services you need are a click away.

read more

NEWS FLASH

Daily Water Main Shut Off
20 water main shut off scheduled for 4/16/2014. Click title for details on scheduled service outages.
311 Main Breaks
Click on Key Map number within the 311 Main Break Newsfeed to view on map. Best viewed with Google Chrome.
Water Quality Report 2012
Drinking Water Operations http://www.publicworks.houstontx.gov/utilities/drinkingwater.html http://www.publicworks.hous
New Updates Now Available
Many new feature updates have been added for the website, Consumption Awareness Program (CAP), and mobile app including

Related Services

City of Houston
Official site of the City of Houston, Texas municipal government. Annise Parker, Mayor of Houston, Texas.
Houston 311
Non-emergency online city service directory and service request site.
ReBuild Houston
The City of Houston's plan to rebuild the city's drainage and street infrastructure in order to improve the quality of life and mobility for residents of the city through drainage and street improvements and maintenance.


Help Improve Our Service

    • Provide your recommendations on how we can improve the online and contact center customer services.

      Please use the Live Chat feature for specific account related issues or requests.

      Provide Feedback

      Contact Us

      Live Chat

Help Videos

How to Verify the Accuracy of your Meter Readings